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Customer Charter

ChangeGroup - the multi-award winning global currency exchange company founded in 1992 - serves more than 3 million customers each year from its 120 branches across Europe, the USA and Australasia. Our top priority is for you to have a fabulous experience with us every time. This Charter describes the service you can expect to receive and is ChangeGroup's Promise to you.



Trustworthy

We will always welcome you in our global branches, listening to you carefully and then discussing our available options. We proudly follow all regulations for displaying prices, conducting identity checks, and protecting your money. We will never share your details with any third party vendors. We adjust our prices according to where and when you choose to be served, ensuring that we are able to pass on cost savings - for example - when you order in on-line.



Convenient

ChangeGroup On-Line is available as you need it 24 hours a day. To save you time, our branches are situated in many of the world’s best shopping streets as well as many airports. We aim to reduce or eliminate queues at our counters by adding more staff during peak periods. The evening and weekend opening hours for our branches and offices have been extended to serve you even better and ensure that we are there when you need us. We also answer our phones within 3 rings.



Dedicated

You can be sure of our welcoming, focused attention and that ChangeGroup will always go the extra mile to help you and your family across our global network. We can transfer money for you to more than 120 countries and we trade in over 100 different currencies. ChangeGroup is already the choice of millions of people world-wide, yet we listen carefully to feedback so that we can continuously improve our services. It is important to us that you have a fabulous experience, and we are committed to resolving any issues promptly and fairly. Please let us know where we can help more.



Caring

ChangeGroup is part of the community and an equal opportunities employer. With your support, we donate 3% of our profits to charities such as medical research and hundreds of school scholarships for children in developing countries. We invest in rejuvenating old properties and give help to improve the local environment. We enable local businesses to transact with people and companies from around the world, thus helping our communities here to prosper and create jobs. Our global branch network is there to assist you and your family - for example - with emergency money transfers or a helping hand.



Innovative

We work constantly to develop new products and services, to be present in new locations and to improve the quality of the service we provide you. We use advanced technology and design to help keep you safe, either online or in our bureau. We aim to provide you with information, offers and benefits specifically for you. Our award-winning training provides our people around the world with world class skills to serve you better.



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Our Customer Service Team:
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